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Transform Your Sleep
Transform Your Sleep
120 Day Returns* (View T/C's)
120 Day Returns* (View T/C's)
1300 795 177
1300 795 177

Deliveries, Warranties & Returns

Delivery

After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order within a few minutes of ordering. We use Australia Post E-Parcel System when dispatching your goods.

Our delivery fee is a low rate of $11.95 for any purchase in Australia and FREE for items over $150 anywhere in Australia (excluding mattresses).

Mattresses attract a flat rate delivery fee based on your geographical location and may differ from product to product. Once you enter your Post Code in the shopping cart (prior to finalisation of your order) the applicable delivery fee will be revealed.

PLEASE NOTE WE DO NOT SHIP INTERNATIONALLY – ONLY WITHIN AUSTRALIA.

Warranty

There is also a Manufacturer’s Warranty for each item which could be as long as 10 years. This is dependent on the specific product.

The warranty applies to any defects in the product resulting from the manufacturing process. This excludes normal wear and tear. These warranties are over and above the warranty prescribed by the prevailing consumer law. Please refer to product details or email us on info@somnamedica.com.au for further details if you need further clarification.

Refunds and Returns

We offer a satisfaction guarantee on most of our items. The length of this will vary from product to product, based on the nature of the item and the manufacturer.

Pillows

Sömna Medica™ Pillows carry a 120 Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will give you a 120 Day money back guarantee from the time you receive the goods. Please email us at info@somnamedica.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods that have been damaged or soiled after delivery, or if any attempt has been made to alter the product. You may elect to receive a refund or a Swap-Over. All delivery and insurance costs are to be paid by the buyer. You may be charged a $20 admin/sanitization fee If you wish to avail yourself of the 120 day Satisfaction Guarantee on a pillow purchase. All returned pillows are either donated to charity or sold into the hospitality industry. The refund provided will be your purchase price excluding the initial delivery costs less postage paid. If you purchased the item free of delivery then an amount equal to what the delivery costs were will be deducted from your refund.

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier. Sömna Medica will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Mattresses

Mattresses are sold with a Manufacturer’s Warranty or Guarantee of 10 Years.

 

Mattress Sleep Satisfaction Guarantee

All of our Sömna Medica Transforma Mattresses, in addition to this warranty, come with a Comfort Guarantee. Over the past 15 years in the mattress industry we have ascertained that customers may take a little time to get used to their new mattress. It can take up to 3 weeks to acclimatize to a new mattress. At his point you will know whether the mattress is right for you.

So for complete peace of mind we offer a 120 night Comfort Guarantee. You may return your mattress within this period if you are not happy with your purchase we will offer an exchange or refund. This Comfort Guarantee is over and above any warranties/guarantees provided and prevailing consumer protection legislation.

Terms and Conditions

  1. The mattress must have been slept on for a minimum of 30 nights.
  2. The exchanged mattress must be the same size as the original.
  3. You are entitled to one exchange only.
  4. You may exchange the mattress for a mattress of no less value than the one you purchased. If you do, then we will assume the replacement mattress is of the same value as the original.
  5. If the replacement mattress is of more value you will be expected to pay the difference.
  6. You will need to ensure that the mattress is placed on a structurally sound base. If using timber slats they should not be arched and must be no more than 8CM apart.
  7. All returned mattresses must be in good, unsoiled condition.
  8. All returned mattresses are donated to charity or sold into the hospitality industry.
  9. All exchanges are subject to Sömna Medica's approval.